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Citizen Charter

Citizens' Charter is a document which represents a systematic effort to focus on the commitment of the organization towards its citizens' in respect of standard of public services, information, choice and constitution, accessibility, grievance redressal and courtesy etc. This also includes expectations of the organization from the citizens' for fulfilling their commitment towards society and organization.


The Charter comprises following components :

  1. Details of Business transacted
  2. Details of Customers/clients
  3. Statement of services
  4. Mechanism of grievance redressal
  5. Expectations from the citizens


116. It shall be the duty of every [Board], so far as the funds at its disposal permit, to make reasonable provision within the cantonment for

(a) lighting streets and other public places;
(b) watering streets and other public places;
(c) cleansing streets, public places and drains, abating nuisances and removing noxious vegetation;
(d) regulating offensive, dangerous or obnoxious trades, calling and practices;
(e) removing, on the ground of public safety, health or convenience, undesirable obstructions and projections in streets and other public places;
(f) securing or removing dangerous buildings and places;
(g) acquiring, maintaining, changing and regulating places for the disposal of the dead;
(h) constructing, altering and maintaining streets, culverts, markets, slaughter-houses, latrines, privies, urinals, drains, drainage works and sewerage works;
(i) planting and maintaining trees on roadsides and other public places;
(j) providing or arranging for a sufficient supply of pure and wholesome water, where such supply does no exist, guarding from pollution water used for human consumption, and preventing polluted water from being so used;
(k) registering births and deaths;
(l) establishing and maintaining a system of public vaccination;
(j) establishing and maintaining or supporting public hospitals and dispensaries, and providing public medical relief;
(k) establishing and maintaining [or assisting] primary schools;
(l) rendering assistance in extinguishing fires, and protecting life and property when fires occur;
(m) maintaining and developing the value of property vested in, or entrusted to the management of, the [Board]; and
(n) fulfilling any other obligation imposed upon it by or under this Act or any other law for the time being in force.

[117.-(1)] A [Board] may, within the cantonment, make provision for –

(a) laying out in areas, whether previously built upon or not, new streets, and acquiring land for that purpose and for the construction of buildings, and compounds of buildings, to abut on such streets;
(b) constructing, establishing or maintaining public parks, gardens, offices, dairies, bathing or washing places, drinking fountains, tanks, wells and other works, of public utility;
(c) reclaiming unhealthy localities;
(d) furthering educational objects by measures other than the establishment and maintenance of primary schools;
(e) taking a census and granting rewards for information which may tend to secure the correct registration of vital statistics;
(f) making a survey;
(g) giving relief on the occurrence of local epidemics by the establishment or maintenance of relief works or otherwise;
(h) securing or assisting to secure suitable places for the carrying on of any offensive, dangerous or obnoxious trade, calling or occupation;
(i) establishing and maintaining a farm or other place for the disposal of sewage;
(j) constructing, subsidising or guaranteeing tramways or other means of locomotion, and electric lighting or electric power works; [or]
(k) adopting any measure, other than a measure specified in sectian 116 or in the forgoing provisions of this section, likely to promote the safety, health or convenience of the inhabitants of the cantonment;